OGSM owner is responsible for the content
The OGSM owner is ultimately responsible for the content and results of the OGSM. Depending on the position of the team in the organization, the chairman, director, director, manager or team leader is often the OGSM owner. After all, this is the person who is also hierarchically responsible.
The OGSM owner can delegate some of the responsibility to other members of the team:
- The strategy owner is responsible for one or more strategies. He determines (together with the team) the actions necessary to achieve the intended results and which actions have priority.
- The action owner is responsible for one or more actions. he keeps track of the status and is responsible for the implementation of the actions. This does not necessarily mean that he also carries out the action himself, he only makes it happen.
Delegated ownership increases the involvement of team members and gives them the freedom to determine the 'how' themselves.
The strategy and action owners should always be part of the team attending the monthly and quarterly sessions so that they can report and update strategies and / or actions as needed.
Process owner is responsible for the process
The process owner is responsible for the process of implementing the plan. He or she guides the sessions and facilitates the team to do their work optimally. If the team identifies certain obstacles (e.g. insufficient budget, too much distraction due to the issues of the day, insufficient support for management, etc.), the process owner tries to remove them.
The role is therefore intended to help the team, but also to keep the team sharp, so that the sessions are held, the content is clearly formulated, deadlines are met, etc.
The process owner does not have to be part of the team. In fact, it often works better if the process owner is not a team member. So you can have one process owner supervise several teams.
In practice you often see that the OGSM owner and process owner coincide in the same person. While this combination may seem logical, we recommend keeping the roles separate. Both owners can then focus purely on their own role and responsibility.